Fewer negative reviews.
More revenue.
Zero effort.
We identify illicit reviews and request their removal from Amazon—handled end-to-end for you, on a success-based model.
Trusted by top sellers worldwide
Our 3-Step Process
Activate the ASIN — Refix handles the rest: analysis, filings with Amazon, escalation & monitoring — until the case is closed.
Analyse
We scan 15+ marketplaces, flag every negative review, and assess each one for specific policy or legal violations.
File & Follow-Up
We prepare airtight cases together with our partner law firm and submit them to Amazon’s Community & Legal teams.
Monitor
We answer Amazon’s questions, provide additional evidence, and escalate when responses stall. You receive regular updates until the review is removed.
For startups, global brands
- and everyone in between.
Activate. We handle the rest. Legally compliant removal of unlawful Amazon reviews.
Fewer Negative Reviews
Most shoppers specifically check only for negative reviews.
More Sales
A higher average star rating increases click-through rate (CTR) and conversion rate—and with it, revenue.
Lower PPC costs
A higher star rating increases CTR and conversion. This boosts relevance, lowers the average CPC, and improves delivery—more performance on the same budget.
Increase organic visibility
More conversions and strong reviews are important signals for Amazon’s A9 algorithm. This leads to better placements in search and greater visibility.
Fast, legally robust, success-based — no compromises.
Problem: 14 fake 1-star text reviews during the product launch pushed the rating from 4.8 → 3.2.
Action: Secured evidence and filed via our partner law firm; structured escalation with Amazon.
Outcome: Within 6 days we had all fraudulent reviews removed. Rating back to 4.8, CTR +41%.
Problem: 17 negative reviews about transport/shipping after a carrier change; rating 4.4 → 3.8.
Action: Clarified responsibilities, provided evidence, and filed legally robust submissions.
Outcome: Within 4 days 17 reviews were successfully removed, returning the average rating to 4.4.
Problem: Unverified 1-star texts with unfounded health claims (“acne”, “stomach reacted”); rating 4.8 → 4.0, CPC increased.
Action: Demonstrated the reviews were unverified and filed legally supported removal requests.
Outcome: Within 5 days we had the reviews removed; rating 4.7, CPC –42%, ROAS +60%. After two weeks, revenue exceeded the pre-incident level.
Your questions, answered
Get answers to commonly asked questions.
Why Should I Use Refix?
We provide a truly unique service: By combining advanced AI with the expertise of highly specialized lawyers, we make legal work more efficient, giving you transparent and predictable access to professional legal support. Our fee is 100% success-based – you only pay if we succeed.
Is this service in accordance with Amazon TOS?
We operate in full compliance with the law: Every removal request is based on Amazon’s own policies or applicable German legal standards. Our partner law firm carefully reviews each individual case before submission.
Do You Need Access To My Account?
No. We only work with publicly available review data. However, our partner law firm requires a power of attorney in order to communicate directly with Amazon.
How Many Reviews Will You Remove From My Listing?
The outcome always depends on the individual case. On average, however, we are able to remove 60–70% of all negative reviews.
How long will it take to remove the reviews?
We analyze all reviews within 48 hours and immediately submit the removal requests to our partner law firm. Amazon usually responds within 5–7 days; in more complex cases it can take up to 30 days. Overall, you should expect the process to take around 2–4 weeks. During this time, we continuously monitor every deadline and automatically escalate if delays occur.
How is the pricing structured?
We charge no monthly fees and no fixed costs – you only pay for successful removals. Our pricing starts at €169 per review removed. With our transparent volume-based pricing, the more reviews you submit, the lower the cost per removal becomes. This ensures that your expenses remain predictable and fair at all times. Find out more about our pricing here.
Receive a Free Analysis on a potentially violating review of your Product
The analysis will include a detailed explanation of a review from your product which potentially violates Amazon's Community Guidelines.