WEBVTT

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I'm Ruben, founder and managing director of RAZ Consulting.

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We manage clients end to end for their online sales, worldwide, across all marketplaces.

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The challenge with negative reviews has always been that they instantly wreck your ranking.

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And they really hurt you: negative reviews are weighted more heavily than positive ones.

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The Amazon Seller Support route? Forget it, completely.

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You open ten, twenty cases and then virtually nothing happens.

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Why we went with Refix? It was actually a recommendation.

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We heard about you and tested it on one case.

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And it really delivered: the review average got significantly better.

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And that brought real peace of mind, because the topic was simply off my mind.

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I didn't have to deal with it anymore.

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I now have a much better overview of how review management affects my clients.

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And above all: within three months, that was almost over 100 reviews I was able to get removed.

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That took us from a 3.8-star rating up to 4.1,

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and that was across just over 2,000 reviews in total.

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So that gave us a real boost.

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It always makes sense to use the tool to get to a 4-star rating quickly,

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so you have that retail readiness right away.

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Especially on short notice, because otherwise you won't get the Prime badge,

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or you can't run Prime ads if you're below 4 stars.

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So if you know you need to run a Prime Deal next month, Black Friday:

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you should start using Refix by early October at the latest,

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so your review average qualifies you to run the Prime Deal.

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I'd recommend Refix to every agency owner and every D2C brand.

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For you it's really just one click, and you know it will get fixed.