For legal review and enforcement, we work with the law firm Huth Dietrich Hahn (HDH) in Hamburg. The roles are clearly separated: Refix finds reviews, on a purely technical basis and according to your criteria. You decide what goes to HDH. Whether the specialist attorneys step in, and how, is their decision alone, under their own engagement.
At HDH, specialist attorneys work with you: they assess each individual case to determine whether a review is actually non-compliant, and they enforce well-founded claims, all the way to litigation.
Huth Dietrich HahnSpecializes in media law, the law of public statements and unfair competition. Founded the FAKEaway platform to protect against unlawful reviews and deepfakes. Litigates against platforms such as Amazon, Google and kununu. Earlier roles include attorney at Latham & Watkins and in-house counsel at the Frankfurter Allgemeine Zeitung.
Profile at HDH
Huth Dietrich HahnFocuses on advising and representing clients in complex commercial and corporate disputes, M&A transactions and all areas of corporate law. Handelsblatt and Best Lawyers have repeatedly ranked him among Germany's best lawyers in corporate law. For your brand, that means clear structures, solutions that hold up, and strategic backing when a conflict turns into complex litigation. Earlier roles include attorney at Latham & Watkins.
Profile at HDHHDH advises and represents you on all matters relating to your Amazon business, including reviews, compliance and the Buy Box. Refix does the technical groundwork, identifying cases based on defined criteria.
More on legal enforcementLegal advice and enforcement by Huth Dietrich Hahn1
Refix provides technical services only, identifying reviews on the basis of purely technical criteria. Refix does not provide legal services and does not make any legal assessment of individual reviews, either as to their lawfulness or as to the prospects of a challenge. Whether action is taken against a review, and by what means, is assessed and decided solely by the attorneys at HDH, under an independent engagement agreement concluded directly between you and HDH. HDH acts on its own responsibility and is not an agent of Refix.
We bill our technical services (identification, preparation, and handoff to HDH, including ongoing monitoring to catch removed reviews that reappear) per review processed, with pricing tiered by volume. HDH's success fee (Section 4a RVG, the German Attorneys' Fees Act) is due only if a review is actually removed, and it is included in the price. If a processed review is not removed, we waive the charge for our technical services. The bottom line: you only pay for reviews that were actually removed. The details are set out in your agreement with Refix and in your engagement agreement with HDH.
Whether a given review constitutes a legal violation is assessed by HDH on a case-by-case basis. Legal outcomes depend on the individual case and cannot be guaranteed.
