Refix documents technical attributes. A separately instructed partner law firm assesses whether a review violates laws or platform policies and can be challenged. Refix itself is not a law firm.1 Negative feedback alone is not grounds for removal. Removal is not guaranteed.
Attributes detected · legal review by partner law firms
Negative feedback alone is not grounds for removal.
A negative review or a low star rating does not by itself establish a right to removal. The partner law firm assesses the facts and available evidence. It pursues a complaint with Amazon only if it identifies grounds to do so. We do not offer purchased reviews or the indiscriminate removal of criticism.
From documentation to legal assessment.
Refix records technical attributes. You select cases for assessment. The instructed partner law firm decides whether a substantiated complaint is possible. Amazon decides on the report. Refix documents the status, including when the review remains online.
01
Detection
Once your products are connected, our AI scans one- to three-star reviews daily, records notable attributes and presents them clearly in your dashboard.1
New reviewsNeatly sorted
★★★★★★★★★★Total scam, never arrived.Keyword found
★★★★★★★★★★Photo shows a different product.Image mentioned
★★★★★★★★★★Just not my taste.No keyword match
02
Assessment
Every review appears in your dashboard with the attributes we recorded, and you decide with one click which cases go to the partner law firm for legal assessment. Once you have made your selection, the responsible law firm assesses whether action is needed and what steps are possible.1
Your selectionFor assessment
The tub had been opened and the powder was already expired.
Phrase detected
Send for assessment
Once you make your selection, the partner law firm takes over.
03
Attorney letter
If the partner law firm concludes a review is non-compliant, it writes to Amazon directly. The letter states the grounds for the objection and sets a deadline for removal. Depending on the marketplace, we work with specialized partner law firms and aim for the best possible outcome for your case.
Partner law firm
To: Amazon EU S.à r.l.Notice-and-action · removal request
Legal basisafter legal assessment
Deadline: 7 daysRASpecialist attorneyPartner law firm
04
Removal
Amazon makes the decision on the report. You'll see an estimated submission date, usually within seven business days. Refix confirms each removal automatically.
Marketplace listingStatus checked
★★★★★★★★★★After legal assessment
★★★★★★★★★★Total scam, never arrived.Removed
Status scraper: review no longer found
05
Monitoring
Refix monitors your products continuously and surfaces new reviews daily.
MonitoringSeveral times a week
MonTueWedThuFriSatSun
New review detected
New reviews tracked automatically
You're only billed for what's removed
New reviewsNeatly sorted
★★★★★★★★★★Total scam, never arrived.Keyword found
★★★★★★★★★★Photo shows a different product.Image mentioned
★★★★★★★★★★Just not my taste.No keyword match
Your selectionFor assessment
The tub had been opened and the powder was already expired.
Phrase detected
Send for assessment
Once you make your selection, the partner law firm takes over.
Partner law firm
To: Amazon EU S.à r.l.Notice-and-action · removal request
Legal basisafter legal assessment
Deadline: 7 daysRASpecialist attorneyPartner law firm
Marketplace listingStatus checked
★★★★★★★★★★After legal assessment
★★★★★★★★★★Total scam, never arrived.Removed
Status scraper: review no longer found
MonitoringSeveral times a week
MonTueWedThuFriSatSun
New review detected
New reviews tracked automatically
You're only billed for what's removed
Which reviews can be assessed.
These examples show possible reasons to request legal assessment, not automatically removable reviews. Whether a violation exists and a complaint is justified depends on the facts and evidence.
JKJ. Krüger2 weeks ago
★★★★★★★★★★Arrived in poor condition
Verified purchase
Clear the moment I opened it: the product was full of mold and unusable. Stay away.
MBM. Berger1 month ago
★★★★★★★★★★Beware!
Verified purchase
Would never buy again, this stuff is toxic and harmful to your health.
TST. Schuster3 weeks ago
★★★★★★★★★★Not genuine
Verified purchase
This is a cheap fake, not the original product. A complete waste of money.
RFR. Fischer5 days ago
★★★★★★★★★★An absolute disgrace
Verified purchase
The seller is a fraud, absolute scum, there's no other way to put it.
APA. Pohl1 week ago
★★★★★★★★★★This is a scam
Verified purchase
They knowingly take your money and never deliver, it's organized fraud.
AZA. Ziegler4 days ago
★★★★★★★★★★Bad
Not a verified purchase
I was asked to leave 1 star here, I never even tried it.
* The legal assessment of each case is made exclusively by the partner law firm.
Your Amazon reviews at a glance.
Enter your product and we'll use public market data to estimate how many of your reviews could raise red flags.
You only pay for reviews that are actually removed.
No subscription, no upfront costs. You pay per review Amazon actually removes, with volume tiers that apply cumulatively across your account.
The more we remove for you, the less you pay per review.12
Refix is a technical platform and does not provide legal services itself. A specialist partner law firm handles legal assessment and possible enforcement under a separate engagement agreement. We do not offer blanket removal of negative reviews or guarantee removal.
Which reviews can be assessed?
Reviews with certain attributes: factual claims, insulting language, safety statements, or recurring patterns. Whether a given review can actually be removed is assessed by the partner law firm case by case.
Am I risking my Amazon account?
Refix does not need your seller account credentials and works with public data. The instructed partner law firm submits substantiated complaints through the designated reporting channels. We do not give a blanket assurance that there are no platform risks.
Is this about my products or my competitors'?
This is about reviews on your own listings. Taking action against competitor listings is a separate compliance service.
What do I have to do myself?
For legal assessment and enforcement, you sign a one-time power of attorney for the partner law firm and add a payment method. You then choose which reviews you want to submit to the firm. The law firm enters into an engagement agreement with you and handles the assessment and enforcement.
How long does removal take?
Anywhere from a few days to several weeks, depending on the case and marketplace. The dashboard shows an estimated submission date, usually within seven business days, and you can check the current status there anytime.
Can reviews on other Amazon marketplaces be removed too?
Our focus is Amazon DE, UK, and US, the markets where partner law firms operate locally. Cases on other Amazon marketplaces may also be displayed, but the legal options can vary by marketplace.
What does it cost?
€179 per removed review, with volume pricing for SEPA payments down to €129 per review. You only pay when a review is actually removed.2
Refix provides technical services to identify potentially relevant matters. Refix does not itself provide legal services or make legal assessments. All legal services, in particular legal review, advice, and enforcement, are provided exclusively by the retained partner law firm under a separate engagement agreement. The partner law firm does not act as an agent of Refix.
Refix's technical services are billed based on the number of reviews processed. The partner law firm's success fee applies only if a review is actually removed. If a review stays up despite the law firm's assessment, Refix waives the charge for its technical services in that case as a gesture of goodwill, even if the technical preparation has already been completed. Fees for both components are invoiced together through Refix.
