How does billing work?

You pay per review that is actually removed: the total price covers our technical work and the partner law firm's fee. If a review is not removed, we waive the charge. You book compliance checks and optional enforcement for a flat fee. No subscription, no monthly fees.

How do the volume tiers work?

The more reviews are successfully removed, the lower the price per removal: from €179 (1 to 10) down to €129 (501+). The tiers accumulate across all brands in your account, not per brand.

Yes. We submit reviews to Amazon in batches and need at least three approved reviews to do so.

By SEPA direct debit or credit card. Reviews are billed only on success. The price you pay is the total shown on this page at the time of removal, and we invoice as soon as we've confirmed the removal. Flat-fee services such as compliance checks are due when booked.

Do prices include tax?

All prices exclude any taxes that apply in your country.

Am I risking my Amazon account?

No. We never touch your seller account: Refix works with public data, and you don't give us any logins. Reports and challenges are submitted to Amazon exclusively by our partner law firms, through Amazon's designated reporting channels.

I manage several sellers as an agency. Are there special terms?

Yes. Volume tiers accumulate across your entire account, so every seller pays less. On top of that, we run dedicated programs for agencies, aggregators, and holding companies; request them through the form on this page.

Which reviews can actually be removed?

Reviews that may be non-compliant: false statements of fact, insults, bought or fake reviews, and off-topic reviews. The legal review is handled by our partner law firms.

ServicesPricing

You only pay on success.

No subscription, no monthly fees. You pay per review that is actually removed. You book compliance checks and optional enforcement for a flat fee. Buy Box and everything else are priced case by case.²

Remove reviews

€179per removed review

How many reviews should we remove?¹

Technical analysis across three Amazon marketplaces
Assessment and enforcement by partner law firms¹
Daily monitoring for new suspicious reviews
Billed only after removal is confirmed

Volume tiers accumulate across every seller in your account, so you reach lower rates faster.

More about Reviews

Selected customers and partners

Compliance

€199per data preparation

Technical detection, risk score, and revenue risk are free to view in your dashboard. Legal review and enforcement through the partner law firm are optional and booked separately.³

Documented data preparation for competitors €199
Data preparation for your own listing €199
Case-by-case legal review under a separate engagement

Start for free More about Compliance

Buy Box

Customdepending on the issue

Technical detection and estimated revenue potential are in your dashboard. Winning the Buy Box back is priced case by case. Our partner law firms determine what is legally possible.

Daily Buy Box tracking
Alerts on loss or suppression
Estimated revenue potential per product
Custom pricing, based on scope

Request a check More about Buy Box

Everything else

On requestdepending on the case

We're happy to help with anything else that comes up in your Amazon business: trademark law, cease-and-desist letters, account suspensions. All through our partner law firms, with terms depending on the case.

Trademark, copyright & competition law
Account suspensions & payouts
Agency & multi-brand programs
Through our specialized partner law firms
Terms depending on the case

Get in touch More about Enforcement

For agencies & portfolios

Managing multiple sellers or an entire portfolio? We have dedicated programs for that: consolidated account management, a single point of contact, and terms that match your volume.

Tiers accumulate across the entire account, so every seller pays less
One dashboard and one point of contact for all sellers
Dedicated programs for agencies, aggregators, and holding companies

3.24.8

14 non-compliant reviews · removed in 6 days⁴

At launch, 14 non-compliant one-star reviews came in and our average fell from 4.8 to 3.2. Refix spotted the cases, and the partner law firm assessed and submitted them. Six days later they were gone and we were back at 4.8.

Razor Group

3.84.4

17 reviews about delivery · removed in 4 days⁴

After we switched shipping providers, we were hit with 17 reviews about delivery, not about our product. The average slipped from 4.4 to 3.8. Refix spotted the cases, and the partner law firm assessed and submitted them. Four days later the average was back at 4.4.

Berlin Brands Group

Enforcement is handled by specialized partner law firms in Germany, the UK, and the US. Meet our partner law firms

Get started with Refix for free today.

You only pay on success · no fixed costs · no subscription

Common pricing questions

How does billing work?: You pay per review that is actually removed: the total price covers our technical work and the partner law firm's fee. If a review is not removed, we waive the charge. You book compliance checks and optional enforcement for a flat fee. No subscription, no monthly fees.
How do the volume tiers work?: The more reviews are successfully removed, the lower the price per removal: from €179 (1 to 10) down to €129 (501+). The tiers accumulate across all brands in your account, not per brand.
Is there a minimum?: Yes. We submit reviews to Amazon in batches¹ and need at least three approved reviews to do so.
How can I pay?: By SEPA direct debit or credit card. Reviews are billed only on success.² The price you pay is the total shown on this page at the time of removal, and we invoice as soon as we've confirmed the removal. Flat-fee services such as compliance checks are due when booked.
Do prices include tax?: All prices exclude any taxes that apply in your country.
Am I risking my Amazon account?: No. We never touch your seller account: Refix works with public data, and you don't give us any logins. Reports and challenges are submitted to Amazon exclusively by our partner law firms, through Amazon's designated reporting channels.
I manage several sellers as an agency. Are there special terms?: Yes. Volume tiers accumulate across your entire account, so every seller pays less. On top of that, we run dedicated programs for agencies, aggregators, and holding companies; request them through the form on this page.
Which reviews can actually be removed?: Reviews that may be non-compliant: false statements of fact, insults, bought or fake reviews, and off-topic reviews. The legal review is handled by our partner law firms.

More in our guide: Removing Amazon reviews.

Important notes

Refix provides technical services to identify potentially relevant matters. Refix does not itself provide legal services or make legal assessments. All legal services, in particular legal review, advice, and enforcement, are provided exclusively by the retained partner law firm under a separate engagement agreement. The partner law firm does not act as an agent of Refix.
Refix's technical services are billed based on the number of reviews processed. The partner law firm's success fee applies only if a review is actually removed. If a review stays up despite the law firm's assessment, Refix waives the charge for its technical services in that case as a gesture of goodwill, even if the technical preparation has already been completed. Fees for both components are invoiced together through Refix.
Compliance: each Refix service is billed separately, plus any product costs. You engage the partner law firm directly for the legal work; billing runs through Refix.
Case examples: the figures and time frames shown relate to the individual case in question. After the partner law firm's assessment, Amazon decides whether a review is removed; a comparable outcome is not guaranteed.